Step 1 of 7 14% OrientationBefore you made an appointment with us, you were probably orienting yourself. This question is about the phase before the first appointment with one of our advisors.How did you get to know Viisi? First meeting with advisorYou have made an appointment with us, these questions are about this first appointment with your Viisi advisorHow did you find the first contact with the Viisi advisor?(Required)BadModerateAverageGoodExcellentWas it clear to you how to prepare well for the first appointment?(Required)BadModerateAverageGoodExcellentHow did you experience the online environment?(Required)Consider following a webinar, reviewing the step-by-step plan, watching relevant videos and articles, and uploading documents.BadModerateAverageGoodExcellent Consultation with advisorWas the consultation clear and understandable?(Required)BadModerateAverageGoodExcellentDid you find that the advice was well suited to your personal situation?(Required)BadModerateAverageGoodExcellentDid you find that the advice was well suited to your personal situation?(Required)BadModerateAverageGoodExcellentDid you experience sufficient freedom of choice during the process?(Required)BadModerateAverageGoodExcellentIs there anything else you would like to say about the consultation? Communication and guidanceHow did you find the guidance during the process?(Required)BadModerateAverageGoodExcellentHow did you find Viisi's response speed?(Required)BadModerateAverageGoodExcellentIs there anything else you would like to say about communication and guidance? Overall satisfactionHow satisfied are you with the speed of our service?(Required)BadModerateAverageGoodExcellentHow satisfied are you with Viisi's level of involvement?(Required)BadModerateAverageGoodExcellentWhat would be your tip for us to improve the (your) customer experience? Collaboration with partners (optional)How satisfied are you with the quality of the partners you have worked with through Viisi (e.g. notaries, real estate agents)?BadModerareAverageGoodExcellentHow did you find the communication with these partners?BadModerateAverageGoodExcellentIs there anything else you would like to say about working with partners? Total experienceHow satisfied are you with your overall experience with Viisi?(Required)BadModerateAverageGoodExcellentHow likely are you to recommend Viisi to friends or family?(Required)BadModerateAverageGoodExcellentIs there anything else you would like to tell us? Δ
